Refund policy

RETURNS

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Our policy lasts for 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are some situations where only partial refunds can be guaranteed:(if applicable)

* Any item that is not in its original condition, that is damaged or missing parts for reasons beyond our control.
* Any item that is returned more than 15 days after shipment.

Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.


Late or lost refunds (where applicable)
If you have not received your refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all these steps and still have not received your refund, please contact us at ladehesasetenil@gmail.com.

Sale items (where applicable)
Only regular priced items will be refunded, unfortunately sale items cannot be refunded.

Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email to ladehesasetenil@gmail.com and send the item to:Calle Cuevas de la Sombra, 1, Setenil de las Bodegas, AN, 11692, Spain.



Shipping
To return your product, you must send them to:Calle Cuevas de la Sombra, 1, Setenil de las Bodegas, AN, 11692, Spain.

You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of shipping the return will be deducted from your refund.

Depending on where you live, the time it takes to receive the exchanged product may vary.